This category lists complaints laid with the ASA regarding health, complimentary medicine and supplements sold by Glomail, which complainants claimed could not be substantiated. (More than 15 complaints!)
In most cases the ASA ruled in favour of the consumer, but as Glomail started finding “credible experts” willing to substantiate a product, the ruling may have gone in the favour of Glomail. In some instances, arbitration was requested with a subsequent ruling against the product. Glomail used legal methods to prevent arbitration (legal fees would have cost at least 4 times more than the cost of arbitration!)
In some instances, the consumer did not pursue the complaint further as a result of the time or costs involved.
We will in time explain why we feel the ruling in favour of Glomail was incorrect, using science, logic and common sense!
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