Posted 06 September 2016
Mr. Ebrahim Mohamed, the Commissioner of the National Consumer Commission (NCC), has published a proposed industry code and ombudsman scheme for the Advertising Standards Authority of South Africa (ASA) for public comment in terms of section 82(3)(a) of the Consumer Protection Act 68 of 2008(Act No. 68 of 2008).
The Code specifically deals with the resolution of complaints of prohibited conduct and the failure to comply with required conduct in respect of advertising and marketing of goods and services to consumers as provided for and envisaged by and within the scope of the Act.
The code incorporate the recognition of an ombudsman scheme for alternative dispute resolution of complaints. In accordance with section 82(3)(a) and (b) of the Act No. 68 of 2008, the National Consumer Commission is required to publish the proposed industry code for public comment and consider any submissions made during the public … Read the rest