L’Occitane cream scam

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Posted 24 May 2015

loccitane20th March 2015″The Federal Trade Commission is mailing 10,620 refund checks totaling more than $416,000 starting today to consumers who lost money buying two skin creams marketed by L’Occitane, Inc., which falsely claimed the creams had “body slimming” capabilities.”

“The amount each consumer receives will vary based on how much of the product they bought.”

[note note_color=”#faf8c2″]These products are sold in South Africa

What type of ethics do the South African agents of this company subscribe to if two months after the FTC media release, the deceitful claims continue to be made for the product sold in South Africa?

“L’OCCITANE has captured the firming properties of almond with this formula, concentrated in powerful natural active ingredients. Our fresh gel includes a network of almond proteins, combined with a tightening almond extract and silicium derivative, which support the skin’s surface to sculpt and tone. This patented complex has slimming properties that reduce the appearance of cellulite, leaving the skin firmer and smoother. A second patented complex of almond tree buds and rose buds helps to visibly refine the body’s silhouette. Almond Shaping Delight instantly melts into the skin, leaving behind the delicious fragrance of almond trees.”

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“The refunds are being made from money collected under a January 2014 settlement order with the company, which also agreed to stop making deceptive claims that its Almond Beautiful Shape and Almond Shaping Delight skin creams have body-slimming capabilities and are clinically proven.

loctane-Almond ShapingThe online and in-store retailer of beauty and cosmetic products charged $48 for seven ounces of Almond Shaping Delight and $44 for 6.7 ounces of Almond Beautiful Shape.

Gilardi & Co., LLC, the redress administrator for this matter, will mail refund checks to eligible consumers beginning today. The checks must be cashed by May 19, 2015 or they will become void. Recipients should note that the FTC never requires consumers to pay money or provide information before redress checks can be cashed.

The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 2,000 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s website provides free information on a variety of consumer topics. Like the FTC on Facebook (link is external), follow us on Twitter (link is external), and subscribe to press releases for the latest FTC news and resources.”

https://www.ftc.gov/news-events/press-releases/2015/03/ftc-sends-refund-checks-totaling-more-416000-consumers-who-lost

Press Release Reference:
Sensa and Three Other Marketers of Fad Weight-Loss Products Settle FTC Charges in Crackdown on Deceptive Advertising
Contact Information

MEDIA CONTACT:
Mitchell J. Katz
Office of Public Affairs
202-326-2161

CONSUMER REDRESS HOTLINE:
1-888-286-7543

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