Is Glomail’s Celltone one big scam?

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Posted 15 January 2013

Is Glomail’s Celltone one big scam?

On the 25th October 2012, the ASA ruled against the proof supplied by Glomail for its Celltone product, i.e., the proof supplied was not good enough to support the claims being made for the product. However it is clear that Glomail is ignoring the ASA ruling and continues to make false claims regarding the product.

At http://www.glomail.co.za/glomail_products_celltone.asp. a video commercial featuring the model Cindy Nel is shown which makes the following statements, inter alia: “Contains snail gel extract which is acclaimed for its regenerative properties. Celltone can repair tissue and regenerate the growth of new skin cells” and “the active ingredient is called allantoin which is what snails naturally produce to repair their own shells. And it works.” The context of “and it works” is not inferring that the allantoin works for repairing snails own shells but the skin of the consumer.

Does Celltone contain allantoin from snail extract or is this a big lie?

[note]UPDATE 11 October 2013: See new ASA ruling, (opens in new window) which confirms our argument that there is no proof at all that this product works. Importantly, it was Glomail’s own study which showed the product does not work! The result of the ruling is that no further claims can be made that this product is beneficial at all. [/note]

The word allantoin comes from “allantois” which is an amniotic embryonic excretory organ. Allantoin is a product of oxidation of uric acid by purine catabolism. Allantoin is present in plants including comfrey, sugar beet, tobacco seed, chamomile, and wheat sprouts. Herbal extract of comfrey is a popular source of allantoin. It may also be synthesized from animal urea. Allantoin is present in botanical extracts of the comfrey plant and urine from cows and most mammals. Chemically synthesized bulk allantoin is nature-identical. When sold on its own for use in homemade soaps, lotions, and bath products, allantoin is a white, crystalline powder.

Could it be that the allantoin present in this product is not derived from snails at all but synthetically produced? Would it be cheaper for the company to harvest snails for allantoin or purchase the synthetic compound? Even if allantoin was harvested from snails, it would be identical to the synthetic form and that found in cow urine, sugar beet, tobacco seed, chamomile, and wheat sprouts. 

Could it be that the claim “derived from snails” is made simply as a marketing ploy? Is it deceptive – misleading consumers into believing that the product has a natural snail extract when in fact it is a synthetic compound? Does it actually even contain “snail mucus” – which might have more of an effect than “allantoin”? The major ingredient of snail mucus would of course be mucin. But has Glomail perhaps also added other ingredients?

Glomail has previously been shown to sell unsubstantiated products, i.e., not proven that they can deliver on the claims, so would you trust Glomail?


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69 Responses to Is Glomail’s Celltone one big scam?

  1. Merlyn Kodi 29 May, 2013 at 12:46 pm #

    WoW I certainly cannot trust glomail and come to think ot it that I nearly wasted my parents’ hard earned money on this useless celltone product, I would have been a fool if I did.I do however have some issues with my skin as it has dark marks which have been caused by pimples and I would like2 know which product will help. Lastly I thank u Dr Harris for this eye opening Investigation I definitely urge everyone to really do some research on every little product that they buy, people can’t afford to go through so much disappointment and lose money like this. as for glomail I don’t think that there is a product that I would ever like to buy there.

  2. rue 23 June, 2013 at 6:44 am #

    celltone does not work i wasted my money,,disapointed!

    • FATIMA 3 June, 2017 at 9:22 am #

      Celltone gave me a terrible rash the rash is visible in my face and very dissapointed. Celltone is overated with poor results. A customer of mine also had the same problem. I wasted my money

  3. Theresa Sungani 24 June, 2013 at 3:31 pm #

    Its all about understanding products/chemical compounds and their pharmacological actions, contraindications and side effects. Most importantly, unless we understanding nature’s enormous genetic variations, we will not be able to appreciate how differently individuals may respond to one common product!!

    I’m from Lilongwe, Malawi, and just started using Cell tone from Glomail and I’m loving it! In just a week, my skin feels absolutely divine after adverse hydroquinone irritation!!! Its now smoother (acne free) and baby-soft, with just tone to even out !!!

    Natural or synthetic allantoin, Celltone from Glomail is one miracle gel…..when you CHOOSE to use it, be positive, adhere to instruction and most importantly avoid exposure to the sun PERIOD!

  4. Vanessa 22 August, 2013 at 11:44 am #

    I am against using Glomail products.

    However, as a gift I received the snailgel and I thought let’s give it a try. Within 2 weeks I could see and feel results i n that my skin is way smoother and softer. I do not have a problem skin at all (in my 40’s…) and am wrinkle free save for the smiling frowns around my eyes and mouth. That same frown lines has almost disappeared, and no-Glomail is not paying me to say this..

    The only “issue” I have with the product is that it leaves my skin dry, too dry for my liking. I have combination skin and it does leave me feeling like I did not moisturize, but I am ignoring that discomfort so I can see for myself how it pans out. Whatever is in the gel the public will never know for sure, but it leaves my skin baby soft and smooth.

    I am a part-time student in psychology and could put this “change” in my skin down to perception and/or other psychological factors….so, I am not blinded that easily. Just wanted to add my two cents…

  5. Tatiana 25 August, 2013 at 6:53 pm #

    Hi Vanessa, just one doubt..
    You said your skin got too dry, then u said your skin is like baby soft and smooth?
    It’ doesn’t make sense to me… How can it be dry and smooth at the same time?

  6. Vanessa 26 August, 2013 at 9:04 am #

    That’s the thing Tatiana, my skin feels really smooth save for the dry effect I experience. You know that feeling once you have put on moisturizer, it kinda makes ones skin feel elastic? Well, it doesn’t happen with snail gel because it pulls my skin tight and leaves my skin dry – or feeling dry…, however when I smooth my hand over my face it has the most gorgeous soft feeling to it, so yep I understand where your confusion comes from.

  7. TERTIA 1 October, 2013 at 11:41 am #

    Hi there I just want to make sure I bought Celtone gel from a shop somewhere in Boksburg can you describe to me how the real Celltone gel looks like? This one is a brown gel a bit smelly without a box or proof tampered sticker

  8. Mbali 31 October, 2013 at 9:12 am #

    Are u really sure so what do you recomend than

  9. Harris 31 October, 2013 at 9:25 am #

    @Mbali
    We do not recommend products. We highlight products that aggressively advertise claims that appear to be nonsense and unproven.

  10. Dubem Sandra 20 November, 2013 at 3:25 pm #

    First off, i heard about this product and decided to try it out cos of the way they blabbed about its efficacy. I read this blog like 6weeks ago and saw some comments that were in favour of the product and also some that weren’t. I chose to be optimistic and try it out not minding the derogatory comments i read. I got it and i’ve used it religiously for 5weeks going to 6weeks and i can assure you with all certainty that it is scam-(does not work at all) as i have seen no improvement of any sort so far. Using celltone is as good as using vaseline with hopes that it will clear your skin defections. Celltone is scam, overrated and a total waste of money. Just thought i should share my point of view for those who will care to listen.

  11. Dubem Sandra 20 November, 2013 at 3:48 pm #

    @Harris, please i would like you to also highlight this product-Meladerm lightening cream said to help get rid of hyperpigmentation on the skin so i’ll know if it’s okay to get it por a friend. Anticipating your feedback. Thanks.

  12. Harris 20 November, 2013 at 10:13 pm #

    @Dubem
    See here: http://www.camcheck.co.za/meladerm/

  13. Nelly 5 February, 2014 at 7:55 am #

    I used this celltone for six weeks,but there is no sign of improvement.
    it is a waste of money,time and leaves you emotionally sick. in short it is a SCAM

  14. Nelly 5 February, 2014 at 7:58 am #

    I used it for six weeks but no sign of improvement,waste of money ,it is just a SCAM to profit Glomail

  15. lin danils 26 February, 2014 at 7:21 am #

    After reading all the “bad” comments i have decided not to use celltone, however i am going to use snail slime as i have heard that it can make considerable difference to ones skin. So believe this or not i have scouged the garden for snails and found 4 with which i am going to try out just to see if this slime does do what it says it does. It is used in China extensively in salons, but the chinese have wonderful skin to begin with! I shall try it for two weeks each day having the little critters run over my face, or should i say walk in slow mo over my face, then i will let you know if i see any difference. Remember this is the real thing and not something wrapped up in fancy cartons/packaging etc. lyn

  16. Marti 16 May, 2014 at 3:16 pm #

    Just to let you know I also tries Celltone and it don’t work at all.I’m using Mountain City Snail gel clay for a year now,and I will not use anything else,It’s made of real snail gel combined with clay.

  17. Tilly 25 May, 2014 at 7:36 am #

    Hi ,I was quite tempted to buy myself this product,but after reading all this negative comments,I am not so sure any more.How ever if you can send me a free sample I will be the judge for myself.
    Thank you.

  18. shirley 26 May, 2014 at 11:44 pm #

    i have used this celltone since february 2014, but there is no sign of improvement.

  19. hlalefang 4 June, 2014 at 9:32 pm #

    I bought glomail celltone, as I speak my face is bruised with severe rash! I don’t know wat to do,

  20. hlalefang 11 June, 2014 at 8:53 am #

    Am still suffering severely! I went to clicks ficksburg for a refund since I used a product for only 2 days, the clerk said there is no where glomail says the product should be returned! I urge that they refund us since this product is expensive!

  21. Charlene Vos 2 July, 2014 at 1:10 pm #

    I bought the product a few months ago and used it. I was pleasantly surprised by the difference it made to my skin. Due to the fact that the product is quite expensive, I could not wait for it to be on special so that I can go and purchase a new bottle. I am very satisfied with this product.

  22. Nelly 14 July, 2014 at 3:37 pm #

    I was planning to buy this product but due to the above negative comments don’t know what do (confused)

  23. hlonny 17 July, 2014 at 11:36 am #

    i have pimples and blemishes on my face and i was willing to try celltone as i saw it advertised on t.v but now im no longer xo if i still want it. please help.

  24. Nthabiseng Maraba 11 August, 2014 at 8:35 am #

    Hi Guys, I have heard all your comments but i have only one question, Does celltone really and trully work?

    • Harris 11 August, 2014 at 9:24 pm #

      @Nthabiseng
      If you read the company’s OWN study, you will see that the product does not work.

  25. Joy 12 August, 2014 at 4:21 pm #

    Hi guys. Thank you for the heads up, I almost bought it too.Now tell me, which product actually works to remove stretch-marks?

  26. Chy 25 August, 2014 at 10:04 am #

    I was just about to purchase this product. Please tell me which product actually works on stretch marks??????

    • Harris 25 August, 2014 at 10:34 am #

      @Chy
      I do not know. As far as I understand, most do not work at all in spite of their claims. Unfortunately I have not investigated which may work or not, my attention is picked up by those claiming to work when the claims do not make sense!

  27. Cookie 4 September, 2014 at 11:13 am #

    First of all I would like to thank Dr Harris for his efforts. I am one the unlucky ones who bought Celltone after seeing it advertised on TV. It was advertised last week (weekending 31st of August) and I decided to go buy it. I have now used it for two days and am not sure whether to continue using it or would it just be a waste of time. I wish I had received this information before I went to buy. What a waste of money.

  28. joey 24 September, 2014 at 9:40 pm #

    Oohh Lord, I bought and started using the cell tone today. Reading all your comments i can help but feel like I’ve been scammed. I mean R500 is a lot of momey!!! I want to reduce the cellulite on my tummy. Pls share which one id wo

    • Harris 25 September, 2014 at 12:38 pm #

      @joey
      I am not aware of any product which can guarantee to do this, although many falsely claim that they can

  29. kholiwe 13 October, 2014 at 8:07 pm #

    I guess it depends on people it worked fro my skin and i saw it work for others on scars. What am not sure about is with the cellulite. For me Its too expensive to use it for that.The only thing i have noticed is that the cell-tone in south africa is different from one i recently bought in Australia. Cant say much about the one i have bought coz i have not used it much.

  30. Nthabiseng Maraba 14 October, 2014 at 11:12 am #

    i guess the only way to find out if it really works, is to buy the product nd see the end results.

  31. Shirley Ogbourne 31 October, 2014 at 2:41 am #

    I wish to cancel my order for Celltone. I am still using my first jar and have 4 more waiting to be used, so can not cope with anymore arriving. Thank you I am happy with the product, my skin feels soft and smooth, my laugh wrinkles are smoothing out.

  32. Nosipho 26 November, 2014 at 4:10 pm #

    Iv been using celltone gel and tissue oil for my dark spots. it does not work .WASTE OF MONEY. I wouldn’t recommend it to anyone.

  33. Bongani 4 December, 2014 at 1:09 am #

    I used Celltone in early 2011, for me it worked in removing some spots that had developed on my face while I was a teen… however when I used it, I suffered from serious sunburn which took weeks to get rid off.

    When using it avoid the sun even that amount you get while driving.

  34. Honest 21 December, 2014 at 2:07 pm #

    Hi hie guyz ‘ i like to say i have read every coment both negative and positive,i think the question to many iz that does the product really work??-for me ,yes it did; buh thats just me hey i believe if u apply properly acording to instruction it does and bestly with celltone exfoliater and another thing i realized that the positive effects of celltone are not for everyone however consulting a doctor for recomendation is a good idea even if you using tha products so that you know the changes it makes to your skin.sorry to all those unsatisfied but dont give up ,i knoe how annoying it is to live suffering from acne.

  35. Terrelle 26 December, 2014 at 10:37 am #

    Hi guys, for me I went back to basics and used the wonder Herb called Turmeric. I found it in shops in Durban. Its in an Oil form with no color , it’s proven and speaks for its self , it’s been used for centuries amongst the Indian people. The product is organic and I have seen good results over three months.

    • Harris 27 December, 2014 at 7:51 am #

      @All
      Terrelle suggests tumeric for skin conditions. Natural Medicines Comprehensive Database states that people have anecdotally been using this “Topically, turmeric is used for analgesia, ringworm, bruising, leech bites, eye infections, inflammatory skin conditions, inflammation of the oral mucosa, and infected wounds.” However there is no evidence that it works for these conditions. Note: tumeric is the same ingredient used in curries.

  36. Ada 27 December, 2014 at 10:58 am #

    I read all the comments and is concerned! What will it do for me? I bought the tissue oil!

  37. Pabi 25 January, 2015 at 10:13 am #

    I’ve got very dark stretch marks around my waist. I bought the tissue oil 3days ago, I’ll just have to wait and see I’ll be the judge of it… I’ll be back when the bottle is empty with either good/bad news

  38. thuli 26 January, 2015 at 3:21 pm #

    Hi Pabi

    i also just started the tissue oil…hoping for the best as well

  39. pat 5 February, 2015 at 5:42 pm #

    After giving birth to my child I got strssd with the dark stretchmark I have was considering celltone but after reading all this comments now I’m confused I’m going 4 tissueoil for now I’m realy not comftable with my body any more anyone who knws wat works

  40. Samu 19 February, 2015 at 3:52 pm #

    Hie Guys,
    As for me i have used celltone for less than 30 days. What i came to notice was that my skin had rash coz i was using it during the day and night. and i noticed that the rash was prominent on the right side of my face than the left. I came to a conclusion that it was caused by the sun coz when i am driving my right side was usually exposed to the sun. So i decided to use it at night. Within a week i noticed a change for the better in my skin, it is now flawless and dark spots are disappaering. So my advice is for those who are using celltone to try and use it only at night and see what happens, i believe they will see signficant changes in their facial skin tone.

  41. Noma 25 February, 2015 at 3:32 pm #

    Hi guys!

    @Samu well said and true indeed. I have used the celltone gel for 2 months now (night only)and it working wonders!. if one finishes buy another one and not stop you will see perfect result i promise. it worked for me and i am sure it will work for u.

    • Harris 27 February, 2015 at 8:17 am #

      Great that it worked for Noma, but somewhat surprising since the companies own research shows that it does not work for most people.

  42. mabel 9 March, 2015 at 8:58 am #

    Guys u make me doubt now, but I’m gonna risk lyf is all about risk, so I’m not gonna stop, as they say money back guarantee

  43. Phumzile 13 May, 2015 at 7:55 pm #

    People tend to forget that our skins dont react the same. to some it may take few months to see the result and to others it may take longer. so just simply because you have used the product for few weeks and you dont see changes doesn’t mean the product doesn’t work ,and as for those that says the product have left them with “bruses and all” it may because you have used the product without the knowledge of how to use the product.

    • Harris 13 May, 2015 at 8:50 pm #

      @Phumzile
      Celltone’s OWN research shows that the product does not work!

  44. Phumzile 13 May, 2015 at 9:17 pm #

    @ Harris
    if thats the case then why did it work to other people like me and others?

    • Harris 13 May, 2015 at 9:46 pm #

      @Phumzile
      I suggest you read the study. In some cases, peoples skin gets better on its own, but if you were putting butter on, you will think it is the butter. In other cases, a treatment does work but for very few people, say only 1 out of a 100 people. Sometimes the treatment does work, but for a very short time and not long enough. Sometimes the treatment does work but no better than a very cheap alternative. So read Celltone’s results here: http://www.camcheck.co.za/celltone-proof-does-not-work/. You will read that it says: “The results for testing whether the product outperformed the placebo with regards to improving “Uneven Skin Tone” concludes that “It can therefore be concluded that the test product … was not effective on reduction of uneven skin tone after fourteen (D14), twenty-eight (D28), fifty-six (D56) and seventy (D70) days of consecutive use (application twice a day) when compared to the placebo control.” This means that Celltone worked the same as ordinary cheap cream.

      • Zoe 8 January, 2018 at 7:53 am #

        Celltone does work, it has worked wonders for me. And no its not just my skin improving on its own, but since last month when I started using Celltone gel. I’d guess what works for my skin might not work for somebody else but lets not conclude by saying it does not work at all because it does. Even is you say Celltone study says it doesn’t but I say it does because I see it in me

  45. Kholiwe 23 May, 2015 at 3:14 pm #

    I love this product. It worked for me. Its the price that is expensive otherwise the celltone gel is a very good product.

  46. Rowena 26 May, 2015 at 5:46 am #

    Guys, let’s go back to our oldies teachings. Stick to lennon products. Combination of (sml bottles) olive oil, sweet oil, caster oil, coconut oil, glycerine and any body creme of your choice. It might be a little oily BUT it works wonders. I am using this now for a month, my skin is glowing. Hope u try it and enjoy change in your pockets.

  47. chax 2 June, 2015 at 2:49 pm #

    i just bought celltone tissue oil on sunday…my skin is smoother now im just waiting for the dark spots to dissapear….if they dont ill be really dissapointed

  48. eileen 2 June, 2015 at 3:37 pm #

    i tried cell tone after 1 day my skin felt itchy and i thought maybe its just the renewing effect after 1 week my whole face burned i looked like someone that was burnt with hot water i had to consult a dermetoligist now i cant use anything else but the presribed ointment all because of the damage cell tone snail gel did to my face

  49. sne zwane pmb 15 August, 2015 at 9:19 pm #

    I bought celltone 2weeks ago.i just wish to be one of those who were lucky enough that the product worked for them

  50. ntsakzo 19 August, 2015 at 1:37 pm #

    I grew up with a very dark scars on my thighs n legs, I decided to buy celltone gel and exfoliate in 2011, I really saw a big difference, the scars became lighter. I decided to buy again this year(2015) july, its really working for me. I guess it depends on the skin type.

  51. Nuze 7 September, 2015 at 2:36 am #

    No shit, I’m not buying it. Thanks for saving my pocket money

  52. Olivians 18 September, 2015 at 5:22 pm #

    hey guys
    i have a big problem with dark spots and i’m desparate i can say, so my hopes were on celltone and now that most people say it doesn’t work, what should i do? Lets help a brother out

  53. Trust 26 October, 2015 at 10:40 pm #

    these products work differently ,depending on yr cells ,blood group ,genes or even the environment you live upon

  54. lulama 29 December, 2015 at 4:21 pm #

    Hi guys I have been using celltone for almost 6weeks now, I have dark spots that makes me lose my self-esteem, I tried celltone as my last option and its not working. I feel like my face is worse now, I’m so depressed and emotionally sick. Please help me if someone has a similar story and they know what may help me.

  55. Niccy 17 May, 2016 at 9:11 am #

    Hi, Harris does Cocoa Butter formula really work for stretch marks.

  56. Promise 30 May, 2016 at 1:42 pm #

    Hi Harris, I got Celtone about a week ago and although my dark marks haven’t faded yet my skin is smoother and softer. But you seem to be very against it, and not just it but every product people ask about. my opinion: it differs from person to person, we can’t all have the same experience, You seem really negative I wonder which product works according to you since you are so hell bent on discrediting this prouct.

    • Harris 30 May, 2016 at 1:52 pm #

      @Promise
      I am happy for you that you found benefit from this product. Glomail asked a company to do a study to see whether the product works. The study showed that in the majority of people, it does not. Read about it here. Most ads for cosmetics are, unfortunately, lies. Don’t believe me. Would you believe Time Magazine?

  57. Deano Beano 22 September, 2016 at 11:39 pm #

    Its a scam,all the snails was used for escargots,there could not get enough secretion from all the snails in the world,this is a bullshit scam,save the $399 & go buy an escargot meal which will fill your belly!!!

  58. busta frani 22 September, 2016 at 11:42 pm #

    Male human sperm works 100% better then this fake Snail crap

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